Charter Mark
Information about BDRC's Charter Mark
In line with our charter mark we aim to:
- Provide an accessible and safe environment.
- Treat you with respect and dignity.
- Be polite, courteous and act with discretion and confidentiality when dealing with your enquiries.
- Promote self determination.
- Be non judgmental.
- Provide a professional and friendly service.
- Listen to what you want to say.
- Provide information in a way which best suits your needs.
- Deal with your enquiries promptly and efficiently.
- Provide information which will enable you to make informed choices.
- Demonstrate by action, our commitment to equality ofopportunity for all.
- Work within the Social Model of Disability.
- Constantly seek opportunities to develop and improve our service.
We welcome your comments and feedback on your experience of our organisation whether these are good or bad. This helps us to ensure that we continue to develop and improve our service.