Information Advice and Advocacy

We provide a confidential information and advice service, empowering disabled people with timely and accessible information. Our three tiered approach combines telephone and online advice services with advocacy, casework and a variety of training opportunities designed to develop skills, knowledge, confidence and independence.

Our friendly and professional information and advice team are available to offer expert guidance on a variety of topics including:

  • Debt management
  • Welfare entitlements and changes to the Benefits System
  • Accessing Charitable Grants
  • Fuel poverty
  • Access to Statutory Services
  • The latest legislation and policy relating to Disability Rights
  • Transport
  • Accessing leisure activities
  • Holiday funds
  • Housing
  • Personal assistance and specialist equipment
The team work closely with other charitable and statutory organisations across the West Midlands and are able to refer and signpost accordingly to ensure client needs are met. The team are also available to offer specialist one-to-one sessions and home visits upon request.
We have also produced some handy benefit guides that provide an overview of how to complete key forms including Attendance Allowance, Carers Assessments, Mandatory Reconsideration, PIP, and Direct Payments. They can be found by clicking here. Contact:

Call 03030 402040 and select option 2 to get through to our information, advice and advocacy helpline. For further information on our information, advice and advocacy services, please contact Emma Costanza, Service Manager, on 03030 402040 (option1) or email