What can you do if you think your bill is wrong?

From time to time things can and do go wrong so it is essential that you check your bill regularly even if you are using a second generation smart meter.

Second generation smart meter ( SMETS2 ) : stands for smart metering equipment technical specifications, a new generation of equipment which more accurately reads your metering data and feeds the information back to your provider.

Smart meters are driving down incidents of billing errors and if you do have a smart meter fitted that’s great but it is still advisable to check your bill.

By doing so you can see whether you have been billed for the right meter and whether that meter reading has been entered correctly. We will talk through how to take an accurate meter reading in a later module.

If the amount on your bill differs greatly from what you were expecting there are a number of things to consider before contacting your energy supplier.

• Has your direct debit been increased as part of a review?
• Has the price your supplier charges increased?
• Are you already in debt with your provider?
• Had you started to switch provider and changed your mind?

Let’s take a look at how to read the meter and where to find the key information that we need on our bills before we contact our supplier.