Information Advice and Advocacy

Information, Advice and Guidance

We provide a confidential information and advice service, empowering disabled people with timely and accessible information. Our three tiered approach combines telephone and online advice services with advocacy, casework and a variety of training opportunities designed to develop skills, knowledge, confidence and independence.

Our friendly and professional information and advice team are available to offer expert guidance on a variety of topics including:

  • Debt management
  • Welfare entitlements and changes to the Benefits System
  • Accessing Charitable Grants
  • Fuel poverty
  • Access to Statutory Services
  • The latest legislation and policy relating to Disability Rights
  • Transport
  • Accessing leisure activities
  • Holiday funds
  • Housing
  • Personal assistance and specialist equipment

The team work closely with other charitable and statutory organisations across the West Midlands and are able to refer and signpost accordingly to ensure client needs are met. The team are also available to offer specialist one-to-one sessions and home visits upon request.

We have also produced some handy benefit guides that provide an overview of how to complete key forms including Attendance Allowance, Carers Assessments, Mandatory Reconsideration, PIP, and Direct Payments. They can be found by clicking hereContact:

Call 03030 402040 and select option 2 to get through to our information, advice and advocacy helpline. For further information on our information, advice and advocacy services, please contact John Boular, on 03030 402040 (option1) or email

Specialist Energy Efficiency and Debt Advice

DRC currently runs an energy efficiency and advice project funded by The Energy Saving Trust through the Energy Redress scheme.

The project provides energy related information and advice to disabled people. Individuals are able to receive 1:1 advice addressing fuel debt, benefit checks, income maximisations and fuel efficiency checks. We also deliver workshops in the community to allow people to become efficient and effective energy consumers.

Utilising our new and interactive E-learning programme and providing energy advice workshops, we can support our clients to become more informed energy consumers.

The project also provides training to front line staff in other organisations to ensure that they are fully equipped to help some of the most vulnerable people in our communities.

Delivery sessions are held here at the Disability Resource Centre and at various community locations. If there is a large enough group of people we can arrange to deliver that course to them in the community or link organisations. 1:1 appointments are held across various locations within the communities. We also provide home visits and telephone appointments.

During these unprecedented times we are currently offering all of our services via telephone or Zoom.

For more information or to make a referral, please contact Tracey Bennett on 03030 402040 or email Tracey on