Introduction

The language and jargon used by energy companies can sometimes make it confusing to be an informed and effective energy customer. This course has been designed to unpick some of the myths, misconceptions and jargon around energy.

By the end of the modules you will :

• have busted some of the myths about being an energy customer
• be able to identify and read different types of meters
• understand key pieces of information on your bill
• consider different ways of paying for your fuel
• think of ways to improve fuel poverty